FAQ
Frequently Asked Questions
Everything you need to know about ordering, shipping, and our products. Can't find your answer? We're one email away.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping then takes approximately 7–15 business days. You'll receive tracking by email as soon as your order ships.
Is shipping really free?
Yes — we offer free standard shipping on every order, worldwide, with no minimum spend.
Do you ship internationally?
Yes. We ship worldwide, and standard shipping is free on every order. Estimated delivery times and any destination details are shown at checkout.
Returns & Guarantee
Can I return my order?
Absolutely. Every Nexova order is backed by a 14-day return guarantee. If you're not completely satisfied, contact us within 14 days of delivery for a return or replacement.
How do refunds work?
Once your return is received and inspected, your refund is issued to the original payment method. You'll get an email confirmation when it's processed.
Products
Are your products good for gaming as well as work?
Yes. Our essentials are built for any setup — productivity or play.
Orders & Support
How can I track my order?
You'll receive a tracking link by email once your order ships. You can also reach out any time and we'll check the status for you.
How do I contact you?
Email us at nexova69@gmail.com and we'll respond within 48 hours, every day.