Refund Policy

Refund & Return Policy

We want you to love your Nexova gadgets. If something isn't right, we're here to help.

14-Day Returns

We have a 14-day return policy — you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unused, with all original packaging and accessories, and with proof of purchase.

How to Start a Return

To start a return, contact us at nexova69@gmail.com with your order number. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damages & Issues

Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or you received the wrong product, so we can evaluate the issue and make it right at no cost to you.

Non-Returnable Items

Certain items cannot be returned, including gift cards and final-sale items. Please get in touch if you have questions about your specific item.

EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original, unused condition with proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Note that your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact us at nexova69@gmail.com.